Challenges faced by traditional schools entering into the online (part 1)
1. Make-to-order vs. mass production
In the context of education, online learning is a “make-to-order” business whereas instruction through a traditional ground campus falls under the category of mass production. Applying this to business terms, online learning uses a “pull” strategy while traditional (residential) undergraduate education uses a “push” strategy.
With the realization that each unique customer has varying needs and desires for the purchase of a product or service, most businesses today operate under the “pull” strategy such as Dell or McDonalds. However, traditional education still operates under the “push” method. Statistics show that ninety percent of all incoming undergraduate resident students have the same needs, requirements, and educational expectations, lending to an academic institution’s use of systems of mass production to satisfy these similar needs. The familiarity and success with this type of education system has made it difficult for most traditional colleges and universities to successfully enter into the market of online learning.
Adult learners make up the largest segment in demand and utilization of online education. As adult learners come with a unique set of challenges, most traditional schools struggle with the implementation of the “make-to-order” model to accurately and successfully satisfy these unique educational needs.
Expectations of an adult learner include the ability to have their education tailored around their needs — courses they can take when and where they want, and at a pace that fits their lifestyle.
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