Image/Quote of the day
When a man opens the car door for his wife, it’s either a new car or a new wife.
- Prince Philip
Student Services Impact on Retention Rates
So, you have worked your inquiry pool through the enrollment funnel using my articles on 7 Steps to Converting Leads, Need a Boost in Enrollment and 7 Steps to Successfully Grow Your Online Enrollment. Congratulations, but your battle is only half over at this point. 
Here is a very vital piece of information that you may have taken for granted through that entire conversion process…Your students are not dependent on you, but you are dependent on them. If you do not service your students, someone else will!!!!
A successful online or residential program must be known for its value in student satisfaction, retention and success completion rates as an indicator and measurement of academic service and integrity. Finding ways to increase retention, enhance your delivery and enrich your academic content is not only wise, but necessary if you want to stay ahead of your competition. Adult learner enrollments have increased due to economic layoffs, a large population of baby boomers and the increase of accessibility. Your institution needs to be ready to provide relevant, career engaging academic services that meet students where their life is at. Most institutions who provide online courses haves found that adult learners tend to hold higher expectations for student services than younger traditional students. They expect the same level of attention they expect from any other service provider. That implies 24 x 7 access to student services, via phone, online resources, self-service tools and other delivery modes while still providing face-to-face service when needed. Some academic services your institution may consider:
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