Are You A 9-1-1 Leader Or A Manager?
9-1-1 Leadership. How do you know if you are a leader or a manager? Certainly if you Google this topic you will get a laundry list of different articles or answers. There are many well known spiritual leaders who have written numerous books on leadership; my favorite being Bill Hybels. I would like to take an approach that comes from personal work experience as well as a biblical example. I have never heard it explained the way I will attempt to in this blog. I like to call this the 9-1-1 approach to leadership. The “9” stands for the 90% that is working correctly in your organization day in and day out. Let’s face it, not everything is broken on a daily basis. If you are a positive person it is easy for you to identify the areas that are hitting on all cylinders. The first “1” stands for the 10% that is not going well and is causing you headaches. Some organizations recognize the 10%, while others do not even know the 10% exist. And the last “1” stand for the up to 10 times longer it will take to identify, fix and change the behavior behind the 10% not going well.
So back to the initial question, how do you know if you are a leader or a manager? In my opinion, if you focus and spend a majority of your time on the 90% that is going well…then I would call you a manager. However, if you spend most of your time and energy in the 10% area that is not going well…I would call you a leader. Managers keep the organization rolling and steering the ship on a day to day basis. They are there to “manage” what processes/policies already exist within the organization. They quickly identify situations that start to slip or get out of whack with what is the norm. Managers have typically been handed a proven solution and told to carry on the way it was designed.
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